How To Communicate Better With Your Customers

by | Dec 21, 2017 | Contributory Post

How To Communicate Better With Your Customers

Giving your customer a great experience is crucial. You need to make sure that you communicate with them properly and you also need to make sure that you are investing in the right technology as well. Programs like TextBetter are ideal for this, but if you have already invested in the technology or if you would like to explore other methods of boosting your own standard of communication then read on to find out more.

How To Communicate Better With Your Customers

Image Credit: Her Creative Studio

First Impressions Count

You probably know by now that first impressions are everything. One of the easiest ways for you to communicate better in your business is to make sure that you always answer the phone. It’s very easy to let the phone ring while you take care of more important issues but that should never be acceptable in your own company. If you are struggling to handle the number of phone calls that you are getting now then consider getting an automated system. When you do, you know that you will be able to manage your communication much more effectively. You do however need to make sure that you are investing in quality technology. Buying the cheapest one around won’t help you at all because 8 out of 10 customers say that they would avoid a company if they had a bad experience with their automated phone system.

Lower your Hold Times

75% of customers believe that it takes too long for them to reach an agent when they are on hold. A lot of people hang up the phone because they are so frustrated with waiting, but if you are overrun on the phone then you may find it difficult to keep up. If you want to avoid this then you could have an automated answering system setup. When you do this, you can easily make it so it sounds an alarm when someone has been waiting too long and this will help you to make sure that nobody is waiting on the phone too long.

Speak to Your Customers Like They’re People

If you want to do everything you can to improve your communication with your customers then make sure that you engage them in conversation. It helps to use less transactional language as well as trying to frame everything in a positive light. If you know that you are not able to get a product delivered in time for the customer then instead of saying this, try and tell them that you will order it right away and deliver it to them as soon as it arrives. This is far better than saying you don’t have it and leaving it at that. It is little tweaks like this that can help you to give your customers a far better experience, so that is something you need to keep in mind when the time does come for you to get started.

Why don’t you try out some of these communication tips for yourself today to see how it could make a difference to your customer interaction?

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