It can be frustrating to be kept hanging on when you are calling through to a business that you need to speak to. It can be a big chore just to make what should be a two-minute call, but so often being on hold waiting for an advisor can suck away a massive chunk of your day.
Now, if you are a business leader whose company has customers that get in touch via phone, then you need to think about how this would feel for them. Your advisors may continuously be on calls, but your customers are on hold, and they are growing impatient.
Holding customers for long periods can increase stress levels. When they do eventually get through, the slightest problem could trigger them into an argument. Your staff members don’t deserve to work under those circumstances, and your system should be designed in a manner that attempts to prevent this from happening.
You may wonder how you can deal with this situation. You will no doubt have a limit to the amount of time and resources you can give over to customer support. But there are a number of very easy to implement communication tools that can help you out.
Using VoIP such as https://www.alexssa.com/it-services/telephony you can set up a phone system from anywhere in the world. You may be able to reduce your costs by moving your customer support to a country where operating costs are lower.
You can also make use of integrated call handling software so that your calls can be directed quickly to the correct department. Having a system to filter calls to the correct place can save time, and allow for less frustration, and fewer mistakes.